On Wednesday, August 14, 2019, I hosted a webinar with Brian Doyle from vCIOToolbox. vCIOToolbox has created a platform to make quarterly business reviews (QBRs) easier to schedule and managed. Through a series of assessment questions, you’re able to create a long-term action plan with each of your customers. vCIOToolbox has a number of features, including workflows so that your entire team can contribute to the assessment and approve it before you review it with your customer. There are also a number of templates available to help you through the process and each can be customized or you can create your own. vCIOToolbox also integrates with ConnectWise Manage and Autotask so you can keep your customer data (and tickets) synchronized between the platforms.
Before you jump into thevCIOToolbox, there’s a resource you should check out call PowerQBR. It goes through the 6 steps of the QBR process that vCIOToolbox recommends (and can help you with). You can request the free resource here: https://vciotoolbox.com/powerqbr-blueprint/
Join our host Doug Hazelman as he welcomes Brian Doyle from vCIOToolbox. vCIOToolbox is a system that’s designed to help you with your quarterly business reviews (QBR’s) with your customers. Below is a brief synopsis of what Brian will be presenting.
How to avoid “The Curse” of the great MSP through regular Business Reviews
“The Curse” is a challenge that most MSP’s face at some point in their business. The more we automate and support remotely, the less we are seen onsite and the client experiences less service issues and downtime. Often, instead of handshakes and high-fives, your value can be called into question “because things never break” and if you are not positioned well with your client you may be replaced by a lower cost vendor.
On Tuesday, July 16 I hosted a webinar with TechStak. TechStak is a company that is building a platform to connect small businesses with IT service providers, MSPs.
Nicol Pasuit and Kathryn Daniels took us through the complete offering and explained the benefits of TechStak. It’s easy for an MSP to get listed (and free). Once listed the MSP can then go through the next step of “vetting” (also free) and be eligible to receive hot leads from TechStak. There is a small fee to accept a lead, then once the deal closes the MSP pays a commission to TechStak. For SMB’s, TechStak fully qualifies them including projects, budgets and timelines so when a lead is sent to an MSP it’s fully qualified.
To hear more about what TechStak has to offer, watch the reply of the webinar below.
Join this webinar to hear more about TechStak. TechStak is essentially an “Angie’s List” for MSPs, they connect small business with MSPs. From TechStak…
TechStak is a personalized matchmaking service that curates the best possible tech providers for a small business, and in turn, the best possible leads for a provider. TechStak stands as an advocate for both parties, translates their needs in a way they can both understand, and ignites a successful relationship between the two. Our mission is to make the tech-partnering experience easy and remarkable! For more information, visit us at www.techstak.com
On May 23, 2019, I hosted Richard Daly and Karim Abousleiman from Myki who walked through their password manager aimed specifically at MSPs. The interesting thing about Myki is that they don’t store your passwords in the cloud, all passwords are stored in an encrypted local database. The secure database can then be synced between devices (phones, tablets, computers) so it’s accessible on any device you use and they use a browser plug-in like most other password managers.
Myki for MSPs is essentially a password as a service (PWaaS) offering that MSPs can provide to their customers. The MSP has full control of passwords for internal use (by the MSP employees) and can also set up their customers with their own Myki password portal. With per-user (not per-device) pricing there is plenty of room for additional margin for the MSP. The MSP also has the ability to run reports for their customers on password strength as well as duplicate passwords (this is done by comparing the encrypted hashes, not the actual passwords). Myki will also auto-generate passwords, blocking the password from the user so they don’t actually know the password (but can use Myki to login). Myki supports two-factor authentication (2FA) as well, making it pretty robust.
Watch the recording and find out more about Myki, including a product demo…
Are you frustrated maintaining passwords across all your customers? Are you looking for something different? Join me in this webinar with Myki who have a unique take on password management (and how they store those passwords).
Presented by Richard Daly, Global Sales Lead Manager and Karim Abousleiman, Product Manager who will go through a demo.
Richard brings over 20 years experience to his current role with Myki leading the discussions with MSP’s. RIchard started his own IT reseller business over 20 years ago which over time morphed into the IT services business working as the technical lead on behalf of channel partners before entering the vendor world, most recently with RapidFire Tools after having spent time with other notable MSP vendors such as AlienVault and Solarwinds
On May 14, 2019 I hosted a webinar with Shaheen Kazi of NETGEAR where she went over their Insight Pro line of managed network gear. It allows MSPs to deliver network as a service (NaaS) to their customers. With multi-tenancy, remote management and even remote setup, Insight Pro makes complicated networking look easy. Once you purchase an Insight Pro enabled device, it’s only $14.99 (or less) per year to fully manage it through their web and mobile applications.
On May 9th I hosted a webinar with Thomas Fafinski of Virtus Law. Thomas focused on ways to retain key employees. He used an example of a layer cake and how there are some things you offer to all employees (the lower layers of the cake) and then other things you offer to key employees (the top layers of the cake). The example employee Thomas used was a highly qualified sales person, the type of role I know many MSPs look to make their first hire.
To hear what Thomas has to say, check out the recording below and be sure to check out Virtus Law if you need any legal assistance for your MSP.
On May 7th I hosted a Webinar with Stuart Crawford from Ulistic. Ulistic provides marketing and website assistance for MSPs. Having been a MSP himself, Stuart brings a lot of credibility to knowing what MSPs need when it comes to promotion.
During this webinar, Stuart explains his past experience and also goes through a number of helpful tips. During the webinar Stuart mentions a book and says he’ll mail a copy to anyone (in the US) who drops him at email at firstname.lastname@example.org and includes the name of the book (you have to watch the recording to get the name).
Enjoy the recording and make sure to check MSPVoice.com for upcoming webinars that you can attend live.
Do you know that NETGEAR makes products for the MSP market? They have an entire line of network and storage that can be managed remotely and supports multi-tenancy.
Come hear about NETGEAR Insight Pro – a cloud-based network management platform that is ideal for small business networks and for the MSPs and VARs who provide SMB network services. Insight provides 24/7 access on a single pane of glass across for all customers’ network locations for complete devices onboarding and setup, configurations, ongoing monitoring and management.
In this session, Shaheen Kazi, Director of Product Management for Insight, will talk about the capabilities of Insight. Shaheen led the definition and development the NETGEAR Insight solution and continues to oversee its evolution.