MSP Voice Episode 53 – “SECURITY” with John Kulas

Guest: John Kulas

Company: undisclosed

This week is a special episode where I have a security expert, John Kulas, join me to talk about security. John has spent a lot of time on the security side working for different companies. While he doesn’t work for an MSP he does have some great tips for MSPs (and others) when it comes to security. John talks first about his experiences in visiting cloud data centers and then shares some great tips on firewall rules. We also discuss some best practices around audits and when they should be performed. We finish things up with a special rapid-fire round. Continue reading “MSP Voice Episode 53 – “SECURITY” with John Kulas”

MSP Voice Episode 52 – “Diversity in Hiring” with Dawn Sizer

Guest: Dawn Sizer

Company: 3rd Element Consulting

Dawn owns and runs 3rd Element Consulting in central Pennsylvania and she’s expecting some big growth this year. Some of the verticals they focus on are law enforcement and legal. Having spent time in the male-dominated tech industry, Dawn decided that it was time for her to start her own company almost 14 years ago. 3rd Element started out as MSP (without really knowing it) and skipped the break/fix stage. Focusing on law enforcement does create some hurdles in hiring as her employees much pass extensive background checks.

As I was researching for this interview I came across a few blog posts by Dawn about hiring neurodiverse employees. While originally meant to cover autism, she has expanded this to embrace all neurodiverse individuals. Dawn has written 2 articles on her site to explain the processes they use to support these individuals. Read part 1 Onboarding Neurodiverse Employees and part 2 Supporting Neurodiverse Employees. Dawn further expands on these ideas in this episode. Continue reading “MSP Voice Episode 52 – “Diversity in Hiring” with Dawn Sizer”

MSP Voice Episode 51 – “If You Don’t Ask, You Don’t Get“ with Corey Kirkendoll

Guest: Corey Kirkendoll

Company: 5K Technical Services

Corey runs 5K Technical Services out of Plano, TX. 5K specializes in engineering/architecture firms but also does work with local non-profits. Having spent time working for some big tech companies, Corey decided it was time to branch out on his own and start up 5K. While Corey started his career on the technical side, he eventually chose to focus more on the management (non-technical) as his career progressed.

This mix of technical and business management has helped him grow 5K and he also knew early on that he wanted to focus on managed services and businesses instead of break/fix and consumers. Corey works closely with his technology partners and frequently takes advantage of their joint marketing opportunities. His motto is “If you don’t ask, you don’t get” which is his way of telling you to ask your partners about possible funds and/or activities that you can join them on. Corey also has some great advice for those of you who may be just getting started in managed services. Continue reading “MSP Voice Episode 51 – “If You Don’t Ask, You Don’t Get“ with Corey Kirkendoll”

MSP Voice Episode 50 – “Carve out your Space” with Hank Holbrook

Guest: Hank Holbrook

Company: Bluesky Technology Solutions

Most MSPs on the show offer a range of IT services to small businesses in a particular geographic area, Bluesky Technology is a bit different, they offer one service nationwide. Hank tells me about how focusing on just the one service has helped Bluesky be successful. By partnering with software companies that serve small business, Hank has found some great opportunities to grow his business. By white labeling the backup software (from CloudBerry Lab) they offer their own branded solution. Bluesky has truly carved out its own space in the market. Continue reading “MSP Voice Episode 50 – “Carve out your Space” with Hank Holbrook”

How I Decided to “Do HIPAA” in My MSP by Anton Kioroglo

Today we’re publishing another contributed article from a real MSP. This one is written by one of the MSP Voice podcast guests Anton Kioroglo, a Charlotte-based MSP owner. If you haven’t watched the episode with Anton, watch it right here.

Author: Anton Kioroglo, CSO, Security First IT

Anton Kioroglo is the Chief Security Officer, and co-owner of Security First IT, LLC. Security First IT is a Charlotte-based IT management and security firm that specializes in solving the cyber security and IT needs that small and medium-sized businesses experience throughout the country.

I still remember my first HIPAA customer; it was a small medical practice with 8 computers. The network equipment was housed on a shelf inside the staff restroom, just above the toilet. Several of the ceiling tiles were missing in that bathroom or “network closet” as they liked to call it, and a big box fan sat on the floor pushing air toward the door. On the wall opposite the toilet, where the door was hung, was another shelf which contained the audio equipment. A $3,000 surround sound amp sat on that shelf playing the local pop radio station through the ceiling mounted speakers in the hallways.

I remember asking one of the staff if anyone used that restroom. “No, no one’s used that one for years,” she told me. “Well, except to clean some of the equipment in the sink, or flush something down the toilet, but otherwise no.” A bit confused by her answer, I asked: “so it goes unused except when it’s being used?”

Continue reading “How I Decided to “Do HIPAA” in My MSP by Anton Kioroglo”

MSP Voice Webinar Series with Myki (Recording)

Myki for MSPs

On May 23, 2019 I hosted Richad Daly and Karim Abousleiman from Myki who walked through their password manager aimed specifically at MSPs. The interesting thing about Myki is that they don’t store your passwords in the cloud, all passwords are stored in an encrypted local database. The secure database can then be sync’ed between devices (phones,  tablets, computers) so it’s accessible on any device you use and they use a browser plug-in like most other password managers.

Myki for MSPs is essentially a password as a service (PWaaS) offering that MSPs can provide to their customers. The MSP has full control of passwords for internal use (by the MSP employees) and can also setup their customers with their own Myki password portal. With per-user (not per-device) pricing there is plenty of room for additional margin for the MSP. The MSP also has the ability to run reports for their customers on password strength as well as duplicate passwords (this is done by comparing the encrypted hashes, not the actual passwords). Myki will also auto-generate passwords, blocking the password from the user so they don’t actually know the password (but can use Myki to login). Myki supports two factor authentication (2FA) as well, making it pretty robust.

Watch the recording and find out more about Myki, including a product demo…

MSP Voice Episode 49 – “Service is your Edge“ with Bob Wardlow

Guest: Bob Wardlow

Company: Cortland Computer Systems

Starting out in 1982 selling dedicated $ 12,000-word processors to law offices, Bob quickly saw the change in the landscape as personal computers became prevalent. Leaving sales and starting Corland in 1993, Bob did maintenance and break/fix for many years before transitioning to managed contracts. Bob has also carved out a specialty in programming Microsoft Access databases. Many small companies still rely on Access and Bob helps keep them running around the country. Bob states that from his early days selling word processors he would try and find out what the business needed and then write small programs to help them…he used this to help get more sales because it was something his competition was not doing. Bob truly believes that “service is your edge” when it comes to retaining customers and also having them give you referrals. Continue reading “MSP Voice Episode 49 – “Service is your Edge“ with Bob Wardlow”

MSP Voice Episode 48 – 1 Year Anniversary – Talking YouTube with Tom Lawrence

Guest: Thomas Lawrence

Company: Lawrence Technology Services

This week I was thrilled to have Tom Lawrence back on the podcast. Tom was our first guest and also our most popular. As we announced earlier in the week, we calculated our top 10 episodes/guests for the first year and Tom came out on top! Besides the Bluetooth speaker that our top 10 received, we also sent Tom a special “trophy” for being #1. Continue reading “MSP Voice Episode 48 – 1 Year Anniversary – Talking YouTube with Tom Lawrence”

MSP Voice Webinar Series #13 – Myki

Thursday, May 23 at 2PM Eastern

Are you frustrated maintaining passwords across all your customers? Are you looking for something different? Join me in this webinar with Myki who have a unique take on password management (and how they store those passwords).

Presented by Richard Daly, Global Sales Lead Manager and Karim Abousleiman, Product Manager who will go through a demo.


Richard brings over 20 years experience to his current role with Myki leading the discussions with MSP’s. RIchard started his own IT reseller business over 20 years ago which over time morphed into the IT services business working as the technical lead on behalf of channel partners before entering the vendor world, most recently with RapidFire Tools after having spent time with other notable MSP vendors such as AlienVault and Solarwinds

Register here!