MSP Voice Webinar Series #16 – Syncro!

Wednesday, October 2, 2019 – 2PM Eastern

Join our host, Doug Hazelman, for this webinar by Syncro. Full description on what to expect is below…

Are you frustrated with having to pay for a PSA, an RMM and a Remote Access tool in order to effectively run your business? Are you tired of using MSP software made by a company that doesn’t really listen to their users and has slow development cycles that don’t incorporate your feedback?

If so, our upcoming webinar with the folks from Syncro might be the perfect place for you 🙂

Continue reading “MSP Voice Webinar Series #16 – Syncro!”

MSP Voice Episode 62 – “Joining the Franchise” with Matt Lewis

Matt Lewis is a technician for CMIT Solutions of Cincinnati, Northeast. Matt has been working in the MSP business for several years, starting at an MSP while still in college. Matt enjoys MSP work and the variety it provides and is onsite with customers most of his time. Matt is active on Reddit and Discord MSP channels and likes the help they provide through the community.

CMIT Solutions is a national MSP franchise and provides for group buying power and also standardized tools and software. Some franchise locations still use different software if it fits their business and customers better. The franchise model also helps with marketing at the local level which can be a big help for a small MSP. As part of the franchise, you can also get support from other locations as needed. Continue reading “MSP Voice Episode 62 – “Joining the Franchise” with Matt Lewis”

MSP Voice Episode 61 – “M&A” with Josh Strzalko

Guest: Josh Strzalko

Companies: Spiderhost and Eleet Technologies

Josh started his business, Eleet Technologies, in 2004 after working for a dial-up internet service provider. Eleet started as an IT company but over the years evolved more into a development company focusing on websites and other services. Recently Josh acquired a local MSP hosting company, Spiderhost, and plans to bring the 2 companies together to offer MSP services as well as some of the development services offered by Eleet. Spiderhost focuses on hosting private clouds for their customers and since it’s hosting, their customers can save money since they don’t need a lot of equipment in their office. Continue reading “MSP Voice Episode 61 – “M&A” with Josh Strzalko”

MSP Voice Episode 60 – “The Right Tools for the Job” with Marvin Bee

Guest: Marvin Bee

Company: MB Systems

My guest this week is Marvin Bee of MB Systems in Ft. Lauderdale, FL. Marvin has been in business for himself for over 20 years. Marvin initially got started because he saw an opportunity at his previous employer that his employer didn’t want to pursue. While Marvin has been successful, his previous employer is no longer in business.

Marvin wasn’t convinced that IT was for him but after some experience in college and not liking his marketing job, he decided to move into the computing industry. Marvin is a big believer in using the right tools for the job, especially good quality network testers. Marvin is also the host of a popular MSP podcast called Podnutz Pro which is part of the Podnutz tech podcasting network. Continue reading “MSP Voice Episode 60 – “The Right Tools for the Job” with Marvin Bee”

MSP Voice Webinar #15 with vCIOToolbox (Recording)

On Wednesday, August 14, 2019, I hosted a webinar with Brian Doyle from vCIOToolbox. vCIOToolbox has created a platform to make quarterly business reviews (QBRs) easier to schedule and managed. Through a series of assessment questions, you’re able to create a long-term action plan with each of your customers. vCIOToolbox has a number of features, including workflows so that your entire team can contribute to the assessment and approve it before you review it with your customer. There are also a number of templates available to help you through the process and each can be customized or you can create your own. vCIOToolbox also integrates with ConnectWise Manage and Autotask so you can keep your customer data (and tickets) synchronized between the platforms.

Before you jump into thevCIOToolbox, there’s a resource you should check out call PowerQBR. It goes through the 6 steps of the QBR process that vCIOToolbox recommends (and can help you with). You can request the free resource here: https://vciotoolbox.com/powerqbr-blueprint/

MSP Voice Episode 59 – “Purple Ocean” with Tony Tsao

Guest: Tony Tsao

Company: Purplo

This week’s guest is Tony Tsao with Purplo out of Vancouver, BC. Tony starts off by explaining his company name (hint: red and blue make purple) and then we jump into the interview. Tony has a background in programming but he’s also a CPA and he uses technology to help customers with the business processes. Tony typically starts working with customers on “mini-projects” before transitioning them to the managed services model. This way he knows if the companies are a good fit for each other. Purplo is a big proponent of the desktop as a service (DaaS) and they utilize Azure and CloudJumper to help deliver it. Continue reading “MSP Voice Episode 59 – “Purple Ocean” with Tony Tsao”

MSP Voice Episode 58 – “The French Connection” with Gilles Gozlan

Guest: Gilles Gozlan

Company: TeamReso

Gilles is the president of Paris based TeamReso. In business for 10 years, TeamReso has also launched a few other companies including CloudReso (MSP, CloudBackup) and SysReso (customer development). With the EU adopting the General Data Protection Regulation (GDPR) backup has now become a very sought after service in France. Previously small businesses may not have seen value in backup with the new regulation they now know it’s required. GDPR covers just more than backup so it’s been driving a lot of MSP business over the past several years. Gilles did formally have a break/fix company but he sold that and formed TeamReso to focus on MSP and monthly contracts. Continue reading “MSP Voice Episode 58 – “The French Connection” with Gilles Gozlan”

Should I Specialize? Find your Vertical to Hit the Right Customers by J. David Sims

J. David Sims is the Managing Partner at Security First IT. Today we’re publishing his article about the importance of the industry specialization for every MSP business in terms of revenue growth.

You see the previous IT guy walk out of the sales presentation with your prospect. You’re up next. As you walk into the conference room, you see several people sitting there just waiting to hear what you and your company will be able to do for them. On the table, you notice three other sales proposals. You recognize a couple as your competitors and you know that your offerings are very similar. Continue reading “Should I Specialize? Find your Vertical to Hit the Right Customers by J. David Sims”

MSP Voice Episode 57 – “Residential and Commercial” with Nate Sheen

Guest: Nate Sheen

Company: DataCom Technologies

This week I am joined by Nate Sheen out of the greater Cleveland, OH area. Nate has owned his own MSP, DataCom Technologies, for over 4 years now and having great success by focusing both on residential and commercial customers. Nate has all his customers on a month-to-month contract, even his residential customers which is great. Nate had a few different jobs before starting his own MSP, including 6 years in sales (but not technology sales). Nate has used his experience gained in sales and put it into his business. Nate loves to help people and he really enjoys helping people understand technology.

Continue reading “MSP Voice Episode 57 – “Residential and Commercial” with Nate Sheen”

MSP Voice Episode 56 – “MSP360 and Sales” with Brian Helwig

Guest: Brian Helwig

Company: MSP360

This week I’m happy to be joined by Brian Helwig, the CEO of MSP360 (formerly CloudBerry Lab). In case you haven’t heard, CloudBerry Lab is now MSP360. Brian and I previously worked together at Veeam where we had an office next to each other. When I heard Brian was joining CloudBerry I was excited to work with him again. Continue reading “MSP Voice Episode 56 – “MSP360 and Sales” with Brian Helwig”