Are you frustrated maintaining passwords across all your customers? Are you looking for something different? Join me in this webinar with Myki who have a unique take on password management (and how they store those passwords).
Presented by Richard Daly, Global Sales Lead Manager and Karim Abousleiman, Product Manager who will go through a demo.
Richard brings over 20 years experience to his current role with Myki leading the discussions with MSP’s. RIchard started his own IT reseller business over 20 years ago which over time morphed into the IT services business working as the technical lead on behalf of channel partners before entering the vendor world, most recently with RapidFire Tools after having spent time with other notable MSP vendors such as AlienVault and Solarwinds
On May 14, 2019 I hosted a webinar with Shaheen Kazi of NETGEAR where she went over their Insight Pro line of managed network gear. It allows MSPs to deliver network as a service (NaaS) to their customers. With multi-tenancy, remote management and even remote setup, Insight Pro makes complicated networking look easy. Once you purchase an Insight Pro enabled device, it’s only $14.99 (or less) per year to fully manage it through their web and mobile applications.
Craig runs an MSP in the Los Angeles area and has been in business for 28 years. When they started out, FPA did Accounting systems, custom programming, and infrastructure support, now they basically just do infrastructure support (MSP). While FPA now has 25 staff members, Craig still does a majority of the sales and marketing. FPA considers themselves as a high-end full-service boutique MSP with part of their credo being “Do more work for fewer clients (not a little bit of work for a lot of clients).” While successful now, Craig says he wishes he would have focused more on sales and marketing in early days. Listen to the full episode for more great advice from Craig.Continue reading “MSP Voice Episode 47 – “Is Anybody a True MSP?” with Craig Pollack”
On May 9th I hosted a webinar with Thomas Fafinski of Virtus Law. Thomas focused on ways to retain key employees. He used an example of a layer cake and how there are some things you offer to all employees (the lower layers of the cake) and then other things you offer to key employees (the top layers of the cake). The example employee Thomas used was a highly qualified sales person, the type of role I know many MSPs look to make their first hire.
To hear what Thomas has to say, check out the recording below and be sure to check out Virtus Law if you need any legal assistance for your MSP.
On May 7th I hosted a Webinar with Stuart Crawford from Ulistic. Ulistic provides marketing and website assistance for MSPs. Having been a MSP himself, Stuart brings a lot of credibility to knowing what MSPs need when it comes to promotion.
During this webinar, Stuart explains his past experience and also goes through a number of helpful tips. During the webinar Stuart mentions a book and says he’ll mail a copy to anyone (in the US) who drops him at email at email@example.com and includes the name of the book (you have to watch the recording to get the name).
Enjoy the recording and make sure to check MSPVoice.com for upcoming webinars that you can attend live.
Arismonty “Monty” is in the Dominican Republic and has built a business by just focusing on a few core services instead of trying to offer everything. With natural disasters like hurricanes and earthquakes, data protection and continuity services are their main offering. Eridani focuses on building trust with their clients and that is paying off in referrals.Continue reading “MSP Voice Episode 46 -“Preparing for Disaster” with Arismonty Beato”
Do you know that NETGEAR makes products for the MSP market? They have an entire line of network and storage that can be managed remotely and supports multi-tenancy.
Come hear about NETGEAR Insight Pro – a cloud-based network management platform that is ideal for small business networks and for the MSPs and VARs who provide SMB network services. Insight provides 24/7 access on a single pane of glass across for all customers’ network locations for complete devices onboarding and setup, configurations, ongoing monitoring and management.
In this session, Shaheen Kazi, Director of Product Management for Insight, will talk about the capabilities of Insight. Shaheen led the definition and development the NETGEAR Insight solution and continues to oversee its evolution.
This week we have Jorge Prieto out of Texas. Jorge has been in services for 14 years and joined forces with his friend about 3 years ago and business has been great. Like most, Jorge started out with break-fix but now almost all of his clients are on a monthly contract. Jorge decided to start his own MSP after getting frustrated and what he had to deal with as a contractor at other companies. Now if he has a difficult customer he can just fire them instead of having to just deal with it for the sake of the contract. Blackland’s main verticals are health care, title companies, and professions services companies. Towards the end, Jorge explains that running your own business isn’t 9 to 5, it’s a bigger commitment. He also explains that MSP does not mean “break-fix on retainer”.Continue reading “MSP Voice Episode 45 – “It’s not 9 to 5” with Jorge Prieto”
Working at an MSP usually means spending at least some of your time interacting face-to-face with clients. Whether your client is a Customer Service Representative whose computer just crashed or a CEO who just had his email compromised, you need to know how to interact properly with end-users.
Take the survey and win one of five Amazon $100 cards.
On May 22nd MSP Voce is turning 1 year old. This past year has been great: more than 45 episodes released with 25+ hours of content in total, plus the MSP webinars. We are planning a few special things around our anniversary but we are always looking for feedback on the podcast so we figured with the 1 year anniversary, let’s do a survey!
No matter if you are familiar with the podcast or not, please share your opinion on how to improve MSP Voice—tell us what you would like to hear about on the podcast, share your thoughts on its length, suggest your Rapid Fire Round questions, etc.Continue reading “Give Us Your Feedback on MSP Voice Podcast”