MSP Voice Episode 49 – “Service is your Edge“ with Bob Wardlow

Guest: Bob Wardlow

Company: Cortland Computer Systems

Starting out in 1982 selling dedicated $ 12,000-word processors to law offices, Bob quickly saw the change in the landscape as personal computers became prevalent. Leaving sales and starting Corland in 1993, Bob did maintenance and break/fix for many years before transitioning to managed contracts. Bob has also carved out a specialty in programming Microsoft Access databases. Many small companies still rely on Access and Bob helps keep them running around the country. Bob states that from his early days selling word processors he would try and find out what the business needed and then write small programs to help them…he used this to help get more sales because it was something his competition was not doing. Bob truly believes that “service is your edge” when it comes to retaining customers and also having them give you referrals. Continue reading “MSP Voice Episode 49 – “Service is your Edge“ with Bob Wardlow”

MSP Voice Episode 48 – 1 Year Anniversary – Talking YouTube with Tom Lawrence

Guest: Thomas Lawrence

Company: Lawrence Technology Services

This week I was thrilled to have Tom Lawrence back on the podcast. Tom was our first guest and also our most popular. As we announced earlier in the week, we calculated our top 10 episodes/guests for the first year and Tom came out on top! Besides the Bluetooth speaker that our top 10 received, we also sent Tom a special “trophy” for being #1. Continue reading “MSP Voice Episode 48 – 1 Year Anniversary – Talking YouTube with Tom Lawrence”

MSP Voice Webinar Series #13 – Myki

Thursday, May 23 at 2PM Eastern

Are you frustrated maintaining passwords across all your customers? Are you looking for something different? Join me in this webinar with Myki who have a unique take on password management (and how they store those passwords).

Presented by Richard Daly, Global Sales Lead Manager and Karim Abousleiman, Product Manager who will go through a demo.

Richard brings over 20 years experience to his current role with Myki leading the discussions with MSP’s. RIchard started his own IT reseller business over 20 years ago which over time morphed into the IT services business working as the technical lead on behalf of channel partners before entering the vendor world, most recently with RapidFire Tools after having spent time with other notable MSP vendors such as AlienVault and Solarwinds

Register here!

MSP Voice Webinar Series with NETGEAR (Recording)

On May 14, 2019 I hosted a webinar with Shaheen Kazi of NETGEAR where she went over their Insight Pro line of managed network gear. It allows MSPs to deliver network as a service (NaaS) to their customers. With multi-tenancy, remote management and even remote setup, Insight Pro makes complicated networking look easy. Once you purchase an Insight Pro enabled device, it’s only $14.99 (or less) per year to fully manage it through their web and mobile applications.

NOTE: NETGEAR ReadyNAS is also Insight enabled so if you’re using ReadyNAS to store local CloudBerry Backups you can keep track of capacity remotely. 

Some additional resources covered in the webinar:

MSP Information on Insight Pro (included reports cited in the webinar)

Main Insight page

Insight devices

Case studies, reviews, videos and more

Contact NETGEAR sales team about Insight

Watch the recording here:

MSP Voice Episode 47 – “Is Anybody a True MSP?” with Craig Pollack

Guest: Craig Pollack

Company: FPA Technology Services, Inc

Craig runs an MSP in the Los Angeles area and has been in business for 28 years. When they started out, FPA did Accounting systems, custom programming, and infrastructure support, now they basically just do infrastructure support (MSP). While FPA now has 25 staff members, Craig still does a majority of the sales and marketing. FPA considers themselves as a high-end full-service boutique MSP with part of their credo being “Do more work for fewer clients (not a little bit of work for a lot of clients).” While successful now, Craig says he wishes he would have focused more on sales and marketing in early days. Listen to the full episode for more great advice from Craig. Continue reading “MSP Voice Episode 47 – “Is Anybody a True MSP?” with Craig Pollack”

MSP Voice Webinar with Virtus Law (Recording)

On May 9th I hosted a webinar with Thomas Fafinski of Virtus Law. Thomas focused on ways to retain key employees. He used an example of a layer cake and how there are some things you offer to all employees (the lower layers of the cake) and then other things you offer to key employees (the top layers of the cake). The example employee Thomas used was a highly qualified sales person, the type of role I know many MSPs look to make their first hire.

To hear what Thomas has to say, check out the recording below and be sure to check out Virtus Law if you need any legal assistance for your MSP.

MSP Voice Webinar Series with Ulistic (Recording)


On May 7th I hosted a Webinar with Stuart Crawford from Ulistic. Ulistic provides marketing and website assistance for MSPs. Having been a MSP himself, Stuart brings a lot of credibility to knowing what MSPs need when it comes to promotion.

During this webinar, Stuart explains his past experience and also goes through a number of helpful tips. During the webinar Stuart mentions a book and says he’ll mail a copy to anyone (in the US) who drops him at email at and includes the name of the book (you have to watch the recording to get the name).

Enjoy the recording and make sure to check for upcoming webinars that you can attend live.

MSP Voice Episode 46 -“Preparing for Disaster” with Arismonty Beato

Guest: Arismonty “Monty” Beato

Company: Eridani Data Services

Arismonty “Monty” is in the Dominican Republic and has built a business by just focusing on a few core services instead of trying to offer everything. With natural disasters like hurricanes and earthquakes, data protection and continuity services are their main offering. Eridani focuses on building trust with their clients and that is paying off in referrals. Continue reading “MSP Voice Episode 46 -“Preparing for Disaster” with Arismonty Beato”

MSP Voice Webinar Series #12 – NETGEAR

Tuesday, May 14, 2019 2PM Eastern

Do you know that NETGEAR makes products for the MSP market? They have an entire line of network and storage that can be managed remotely and supports multi-tenancy. 

Come hear about NETGEAR Insight Pro – a cloud-based network management platform that is ideal for small business networks and for the MSPs and VARs who provide SMB network services. Insight provides 24/7 access on a single pane of glass across for all customers’ network locations for complete devices onboarding and setup, configurations, ongoing monitoring and management.

Shaheen Kazi

In this session, Shaheen Kazi, Director of Product Management for Insight, will talk about the capabilities of Insight. Shaheen led the definition and development the NETGEAR Insight solution and continues to oversee its evolution.

Register HERE!