MSP Voice Episode 16 – Brad Proctor from University PC Care


The interview this week is with Brad Proctor from University PC Care in Greenville, NC. Brad talks about his career and also what they had to do to prepare for Hurricane Florence as it headed towards North Carolina. Brad is a big fan of Apple and was instrumental in having University PC Care become an Apple Authorized Service Provider. Brad has some great advice for all MSPs out there! Continue reading “MSP Voice Episode 16 – Brad Proctor from University PC Care”

MSP Voice Episode 15: with Steve Taylor from MSP Webinars

This week’s guest is Steve Taylor from MSPWebinars.While Steve still runs an MSP business, he’s been focusing a lot of his time running MSPWebinars, a great resource for MSPs. Steve doesn’t take “vendor” money for sponsorships, he has a subscription model for MSPs. With the subscription you get access to a lot of great resources and also vendor deals (vendors are required to offer a special deal to appear on MSPWebinars). Steve is offering a special discount for MSP Voice listeners, get $45 off your first year. Just sign up here: https://www.mspwebinars.com/mspvoice Continue reading “MSP Voice Episode 15: with Steve Taylor from MSP Webinars”

MSP Voice Episode 14: with Ben Petersen from Resolve IT

Ben Peterson from Resolve IT decided 8 years ago to move back to his hometown and startup his own MSP Business. During this episode we cover topics such as:

  • building trust with break-fix customers to move them to monthly recurring revenue (MRR)
  • updating his brand identity
  • the power of search engine optimization for advertising (SEO)
  • “pretty good” vs “Exceptional” in getting referrals
  • And getting started by creating some rules (and sometimes breaking them)

Continue reading “MSP Voice Episode 14: with Ben Petersen from Resolve IT”

MSP Voice Episode 13: “SALES!” with Jack Mortell from StratX IT

In this episode, we interview Jack Mortell who is EVP of Sales and Partners at Stratx IT solutions in New York. Statx has about 60 employees and focuses about 90% on the healthcare market. With Jack’s background in sales, we dive a bit deep in this episode about the types of salespeople, who makes a good salesperson and how to make sure you can align the MSP owner’s vision and passion to the salesforce. Continue reading “MSP Voice Episode 13: “SALES!” with Jack Mortell from StratX IT”

MSP Voice Episode 12: Ryan Day from ITR America

In this episode, Doug interviews Ryan Day from ITR America. ITR is not an MSP company but a seller/supplier of parts for heavy equipment. Ryan had to transition ITR from a disparate IT operation to one that operates like an MSP. Ryan uses many of the same tools any MSP would. We also discuss downtime and how Ryan has set up his infrastructure to minimize downtime and save the company money. Continue reading “MSP Voice Episode 12: Ryan Day from ITR America”

MSP Patch Management: Introduction to the Topic

Patch management is a fundamental process in the realm of IT that offers the ability to systematically obtain, test, install and manage numerous code changes or ‘patches’ on both workstations and servers. The key objective of patch management is to keep various systems in a network up-to-date and secure against hackers, malware, and phishing attacks to ensure the complete protection of a client’s network and use new software features. Continue reading “MSP Patch Management: Introduction to the Topic”

MSP Voice Episode 8: Kevin Bissinger from Dentek Systems, Inc

In the 8th episode of MSP Voice, we are joined by Kevin Bissinger from Dentek Systems, Inc.

Dentek Systems, Inc. (DSI) was founded in Richardson, Texas circa 2002 as a turnkey Information Technology and Audio/Video solutions provider. We offer an array of services and support for new and existing small to mid-size companies. We specialize primarily in the healthcare industry, however, we have experience with a wide variety of professional and residential projects.

This is also the very first episode to feature our new rubric – the Best of Reddit where we choose the most interesting (in our opinion) topics from r/MSP subreddit. Check the 8th episode of the MSP Voice under the cut! Continue reading “MSP Voice Episode 8: Kevin Bissinger from Dentek Systems, Inc”