MSP Voice Episode 43 “Plan your Business” with George Monroy

Guest: George Monroy

Company: Monroy IT Services

George Monroy is based out of San Antonio, TX. His route to becoming an MSP started out as being a temp at a company. When that company let go all of their temps, he was actually “hired” back as a consultant. Starting out as part-time, the opportunity eventually grew to his only client until the company was purchased. He then moved to San Antonio and started up his own IT services business. George stresses that for anyone starting out, make sure you have a business plan. While he didn’t start with one he now sees the importance of a proper business plan, especially when you’re starting out! George is also a member of The 20 and recommends them as well as any peer group to help you grow your business. Continue reading “MSP Voice Episode 43 “Plan your Business” with George Monroy”

MSP Voice Episode 42 – “It’s All About Relationships” with Michael Baker

Guest: Michael Baker

Company: Atiba

I met Michael at the Robin Robins Sales and Marketing Bootcamp last month in Nashville and he agreed to be my guest on this week’s podcast. Michael is the National Director of Business Development for Atiba which basically means he has a number of responsibilities, including sales and social media. We discuss how Michael approaches social media for Atiba and also about the importance of actual relationships in this world of social media and online services. Michael gives some great advice at the end about the importance of those relationships. Continue reading “MSP Voice Episode 42 – “It’s All About Relationships” with Michael Baker”

MSP Voice Episode 41 – “It’s Not Always About Profit” with Scott Bell

Guest: Scott Bell

Company: St. Benedict Technology Consortium

Scott was working in a school and faced a challenge when the school received 400 laptops…how could he get them all set up? He came up with the idea to pool resources from other schools and the idea behind SBTC was born. Unlike many MSPs, Scott runs SBTC as a non-profit. That means that he only supports other non-profits (mostly schools) and also gives him a bit of freedom because he’s not our chasing new customers for profit. Scott has grown his team to over 40 employees in the past 10 years and services 2 of the counties that make up the greater Chicago area (Lake and Cook Counties). Scott talks about why he decided to go this route and also about how it’s rewarding for him and his employees to have an impact on their community. Continue reading “MSP Voice Episode 41 – “It’s Not Always About Profit” with Scott Bell”

MSP Voice Episode 40 – “Everyone Starts Somewhere” with Tim Taylor

Guest: Tim Taylor

Company: Taylorworks

Tim Taylor started in the IT services business 20 years ago working out of the trunk of his car. After a successful IT career, he decided that he wanted to go it alone and since that time he’s built an MSP that employs 14 people. Along the way he realized that there weren’t any good books for starting an IT business, so he wrote one. “How to Run a Successful IT Company Without Losing Your Shirt” is available on Amazon so check it out if you like what you hear from Tim. In this episode, Tim shares a number of great stories about how he built his business and the importance of treating your customers right. We also discuss how the MSP business is very much a family business and that small businesses want to work with other small businesses. Tim also consults for other MSPs looking to grow their business through his Tim Taylor Consulting Group. Continue reading “MSP Voice Episode 40 – “Everyone Starts Somewhere” with Tim Taylor”

MSP Voice Episode 39 – “Security First” with Anton Kioroglo

Guest: Anton Kioroglo

Company: Security First IT

Last week at the Sales and Marketing Bootcamp put on by Robin Robins I met J. David Sims in person. You may remember him from the HIPAA for MSPs webinar he did for us back in January. David introduced me to his MSP business partner, Anton Kioroglo, who agreed to be on this week’s episode. Anton and David formed Security First IT by actually combining their own 2 MSP businesses, essentially a merger. Security First IT is an MSSP mostly focusing on security (Anton) and compliance (David). Anton gives us some good advice on security and how to get started in the MSP/MSSP business. Continue reading “MSP Voice Episode 39 – “Security First” with Anton Kioroglo”

MSP Voice Episode 38 – “Up North” with Ross Whitmore

Guest: Ross Whitmore

Company: Northern Technology Services

Ross Whitmore is running his MSP up in a resort town in Michigan. While the area is small, he’s still managed to carve out a nice niche for himself in providing MSP services for local businesses including hospitality and retail. Ross has love technology his entire life and decided a few years ago to give it a try on his own. Ross has a great spirit and a real focus on his customers which he feels is lacking in some of the bigger MSP shops. Through some partnerships with other providers, he’s been able to grow his business and keep his customers happy. Continue reading “MSP Voice Episode 38 – “Up North” with Ross Whitmore”

MSP Voice Episode 37 – “Succeeding In Anonymity” with John Gambill

Guest: John Gambill

Company: GO Concepts Inc.

John is located in Southwest Ohio and started GO Concepts in 1997 and has gone through a few transitions in that time. Starting with a public/private partnership with the city of Lebanon, Ohio, they helped build out and provide internet services for businesses and homes. After working with an agency on their image and being told “you’re succeeding in anonymity” they decided to change focus. Today GO Concepts focuses almost entirely on serving the County Boards for Developmentally Disabled (DD) agencies and companies that provide services to those boards. They focus on Ohio and with 88 counties, Ohio has plenty of opportunity in this space. They even have a dedicated site for what they do: https://www.itfordd.com/. John is passionate about what they do and it really comes across in this fun interview. Continue reading “MSP Voice Episode 37 – “Succeeding In Anonymity” with John Gambill”

MSP Voice Episode 36 – “Texas 2 Step” With Reese Ormand

Guest: Reese Ormand

Company: Techvera

Based just outside of the Dallas/Ft. Worth area, Techvera was actually started by Reese’s dad as a break/fix consumer repair shop. Getting involved in the business in his teens, Reese went off to college and came back to take over the business and transition to MSP instead of break/fix. They now offer a standard stack to their customers. Reese offers some great tips and insights into their transition from break/fix to MSP. Continue reading “MSP Voice Episode 36 – “Texas 2 Step” With Reese Ormand”

MSP Voice Episode 35 – “ITBOG” with Scott Sanders

Guest: Scott Sanders

Company: Affordable Technology Solutions, LLC

Community: IT Business Owners Group

Scott runs an MSP and break-fix company in Columbia, SC. He started out as residential break/fix and that lead to gaining some commercial clients and MSP. While he’s loyal to those who have been loyal to him he’s not accepting any new residential customers. You may also know Scott from the group he managed, IT Business Owners Group or ITBOG. ITBOG started out on LinkedIn and has now mostly moved to the popular Facebook group by the same name.

Continue reading “MSP Voice Episode 35 – “ITBOG” with Scott Sanders”

MSP Voice Episode 34 – “MSP Franchise” with Rick Porter

Guest: Rick Porter

Company: Cinch I.T.

Rick has been an entrepreneur all his life, starting a DJ business when he was just 16. He found motivation in the US military and then worked for a technology company for a few years before founding Cinch I.T. in 2004. Cinch started off as break/fix but transitioned to MSP soon after. Cinch has been growing ever since and has won numerous awards. Rick is now taking that success and looking to grow by offering franchise opportunities across the country. Continue reading “MSP Voice Episode 34 – “MSP Franchise” with Rick Porter”