MSP Voice Episode 33 – “Monthly Recurring Relationships” With Bob Coppedge

Guest: Bob Coppedge

Company: Simplex-IT

My interview with Bob Coppedge of Simplex-IT went a little longer than normal, mostly because we were having a great conversation and Bob is a great guy to interview. While Bob is focusing on the business and not “in the business” he has built a successful MSP that has been around for about 11 years. Simplex skipped the break-fix phase and jumped directly into MSP work from the start. Now with over 13 employees, Simplex is still growing.

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MSP Voice Episode 32 – “An Apple a Day” with Jeff Sagraves

Guest: Jeff Sagraves

Company: BlueLine

Jeff is the president of Blueline and based in Charlotte, NC. They consider themselves a technology solutions provider which includes managed services but also a broader set of services. One of their differentiators from other MSPs is that about half of their organization is focused on Apple support, including hiring former Apple Geniuses. Part of their job is to make Macs work in a Windows environment which isn’t always easy. Continue reading “MSP Voice Episode 32 – “An Apple a Day” with Jeff Sagraves”

MSP Voice Episode 31 – “From Copiers to MSP” with Matthew Opyd

Guest: Matthew Opyd

Company: Proven IT

Matthew Opyd got started in break/fix on his own when he was 16 years old and then went to work for an MSP when he was 19. Now several years later, he’s the service manager overseeing over 30 techs and the project team. Proven started out in 2002 selling copiers as Proven Business Systems and moved into offering MSP services about 3 years ago. Proven IT is based in the Chicago area with several offices. They still offer copier and business services as well as MSP. They server multiple verticals rather than specializing in just one. Continue reading “MSP Voice Episode 31 – “From Copiers to MSP” with Matthew Opyd”

MSP Voice Episode 30 – “I Saw The Sign” with Omer Choudhary

Guest: Omer Choudhary

CompanyIQ Interactive

IQ Interactive provides solutions for digital signage and point-of-sale. Rather than managing a customer’s IT infrastructure, they manage digital signs (equipment) and they also have a content management system that they’ve developed. Omer started off in IT pretty young and worked for a few companies before starting IQ Interactive. They also partner with other “traditional” MSPs who provide the IT stack while IQ Interactive handles the digital signage.

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MSP Voice Episode 29 – “Prescription For Success” With Bart Rogacewicz


Guest: Bart Rogacewicz

Company: BestRX

BestRX is an MSP/Software company who supports independent pharmacies across the US. Typically when we think of a pharmacy we think of the big ones like CVS and Walmart but there’s actually a number of independent pharmacies all over the US. These independent pharmacies need IT and software just like any other small business and BestRX has software and support to help them meet their needs. Continue reading “MSP Voice Episode 29 – “Prescription For Success” With Bart Rogacewicz”

MSP Voice Episode 28 – “MSP Pioneer” with Tim Shea

Tim has been an MSP Pioneer since the 90’s. After leaving a value added reseller in 1991 Tim started his own company because he saw the future in network services. In 1996 Tim and his partner realized that they need to provide their services for a fixed fee…hence pioneering the managed services model.

They even had to write their first RMM tool themselves. Tim sold that company and founded Alpha NetSolutions in 2002 and has been going strong ever since. Now they focus on small businesses in New England, mostly manufacturing, custom home builders and dentists. Continue reading “MSP Voice Episode 28 – “MSP Pioneer” with Tim Shea”

MSP Voice Episode 27 – “Learn More With MSP” with John Watkins

John Watkins, who is an engineer by heart, started right out of high school in IT and later teamed up with a local break-fix shop that had multiple locations in the Tampa Bay area. After about 3 years they transition to full MSP and have been growing steadily ever since. As John says , “You’ll never learn more than working for an MSP”.

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MSP Voice Episode 26 – “Hospitality as a Vertical” with Krunal Patel

Guest: Krunal Patel

Company: Ignitus

Krunal is in the UK and he and his company support the hospitality industry (hotels, coffee shops, etc). They’ve been in business since 2009 after Krunal saw some opportunities to consolidate IT services for hotels and retail outlets and provide a one stop shop. Since many hotels are owned by a franchisee Krunal and his team have carved out a great niche for their company. They’re usually involved from design through build and outfitting.
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MSP Voice Episode 25 – “Technology Success” with Doug Miller

Guest: Doug Miller

Company: Brightworks Group

Doug is the founder and CEO of Brightworks Group. Brightworks has been in business for 7 years and they consider themselves as technology success providers. While similar to an MSP, Brightworks Group works with a unique set of customers focused in the high end financial and private equity services. With offices in Chicago and Indianapolis, they have a largely mobile workforce to serve their clients (some of which have offices overseas). Continue reading “MSP Voice Episode 25 – “Technology Success” with Doug Miller”

MSP Voice Episode 24 – Dental Hygiene With Daniel De Steno

Guest: Daniel De Steno

Company: Nova Computer Solutions

Daniel started his MSP practice in 2000 after his employer wanted him to move to Korea for 2 years without his family. Since his wife worked at a dental practice he started looking into it and made the decision that he’d give it a try. 18 years later and his business is going strong. He’s even created a dental office design center where dentists can get an idea of what technology solutions they want for their practice. Continue reading “MSP Voice Episode 24 – Dental Hygiene With Daniel De Steno”