On March 14, 2019 I hosted Carrie Simpson of Managed Sales Pros who dropped some great knowledge on cold calling and telemarketing in general. I know most people really dislike cold calling but Carrie has build a great business doing just that for the MSP market!
Carrie gives some great advice on why cold calling works and we even discuss how to hire and train people to be great at cold calling. Carrie explains her process of how they qualify leads, nurture them and then finally schedule them for a face-to-face meeting. Having made over a million calls for her clients last year, Carrie explains why her process works.
Tim Taylor started in the IT services business 20 years ago working out of the trunk of his car. After a successful IT career, he decided that he wanted to go it alone and since that time he’s built an MSP that employs 14 people. Along the way he realized that there weren’t any good books for starting an IT business, so he wrote one. “How to Run a Successful IT Company Without Losing Your Shirt” is available on Amazon so check it out if you like what you hear from Tim. In this episode, Tim shares a number of great stories about how he built his business and the importance of treating your customers right. We also discuss how the MSP business is very much a family business and that small businesses want to work with other small businesses. Tim also consults for other MSPs looking to grow their business through his Tim Taylor Consulting Group.Continue reading “MSP Voice Episode 40 – “Everyone Starts Somewhere” with Tim Taylor”
In this webinar Piers Mummery from Venator is going to present a “back to basics” approach for MSPs to help them grow their business. Piers brings a wealth of knowledge to this topic as evidence by his bio below…
Piers has over 30 years of entrepreneurial experience and significant expertise and operational skills across many areas and disciplines in business. He is an active non-executive director and business advisor and currently works with business owners and leaders in MSP’s and Technology businesses accelerating growth and driving business performance.
As an experienced business leader, he was most recently CEO for ImagIT Solutions in Chicago and played a central role throughout 2018 in migrating the business from an historic break/fix operation to an MSP.
Piers was previously the founder and CEO of BrightMove Media in London, the worlds first digital taxitop advertising network on London black taxis and was responsible for the launch of the business in 2013. He has over 30 years experience in technology sales and marketing and is an avid fan of driving performance-based sales and marketing. In the late 2000’s Piers launched, built and sold a successful garden leisure retail business. Prior to this he managed the turnaround of a European telecoms business on behalf of a prominent US VC. In 2000, he was VP of Business Development for YAC, an Internet-based unified communications provider and was the founder of the UK operation. Before 2000, Piers co-founded Dimension M, a 25-person technology marketing agency. He is passionate about innovation and growing businesses.
As an active networker, he can also often be found propping up various bars and wineries with other like-minded business owners, whilst discussing how to scale and grow business.
On February 26th I hosted Scott Millar of IT Rockstars for #5 in our webinar series. Scott provided some very valuable information on how to prospect and get leads using social channels, especially LinkedIn. Any MSP can follow his tips for lead generation but IT Rockstars also provides valuable content for MSPs to use in your marketing efforts. If you’re interested, hit up the IT Rockstars site (link includes pricing at the bottom of the page) and see what they can do for you.
Prior to getting a job at an MSP, I didn’t have any professional IT experience. I had only “hobbyist” knowledge that pertained mostly to consumer desktop hardware. I did have a plethora of Customer Service experience, as many of us do nowadays, and the desire to apply myself and jump into the professional IT world. I also wanted to introduce myself to professional and enterprise-level technologies that I just wouldn’t be able to access on my own.Continue reading “My Experiences Working for an MSP”
Strategy Overview is a company founded by Alex Markov and provides software and processes to help streamline the vCIO process. Join us on this webinar to hear about their solution and how Alex’s experiences in running an MSP has helped him create this useful service.
Alex Markov is the President of Red Key Solutions www.redkeysolutions.com, a leading Managed IT provider serving New York City and the CEO of Strategy Overview www.strategyoverview.com, the leading vCIO software for MSPs. Alex is a lifelong technologist and a vCIO guru focusing on delivering next level value to clients and driving technology evolution for all companies in the world.
When it comes to pricing, collectively, IT solutions providers have always been a bit too focused on finding the holy grail: a one-size-fits-all pricing model. The truth is, however, that it’s pretty much a certainty that this will never be the case or at the very least – what works now won’t in the future.
Last week at the Sales and Marketing Bootcamp put on by Robin Robins I met J. David Sims in person. You may remember him from the HIPAA for MSPs webinar he did for us back in January. David introduced me to his MSP business partner, Anton Kioroglo, who agreed to be on this week’s episode. Anton and David formed Security First IT by actually combining their own 2 MSP businesses, essentially a merger. Security First IT is an MSSP mostly focusing on security (Anton) and compliance (David). Anton gives us some good advice on security and how to get started in the MSP/MSSP business.Continue reading “MSP Voice Episode 39 – “Security First” with Anton Kioroglo”
You’ve seen these questions. You may have even asked these questions at one point. But one thing is for sure: when you see this question posted you cringe and wonder why that person didn’t search for their question before posting it again. After all, it’s asked almost daily.
One of the things I’ve learned over the years is that none of these tools are perfect. Every three to six months I would realize I’m unhappy and go on a big search to figure out which tool is the best so I can switch to it. Because of that, I’ve used ConnectWise Manage at least twice, Autotask at least three times, Kaseya BMS twice, Zendesk three times, and a slew of other PSAs. Let’s not even talk about the RMMs… Continue reading ““Why You Don’t Need to Change Your RMM/PSA Provider Too Often” by Steve Taylor”
Managed Sales Pros works solely in the IT Channel. They know your business and your frustrations intimately. Join us on this webinar to learn how they’re helping companies just like yours keep their sales pipeline full of warm leads.
Carrie Simpson is the CEO of Managed Sales Pros Inc. in Canada and Everywhere Managed LLC in the U.S. Both companies focus exclusively on sales prospecting solutions for the technology industry. Simpson was named one of Profit Magazine’s 5 Women Entrepreneurs to Watch list in 2016 and Managed Sales Pros was recognized as the 25th fastest growing start-up in Canada in 2017 (Profit Magazine, Fast 50). She was a finalist in the Technology Entrepreneur category of the Las Vegas Women in Technology Awards 2018. Under her leadership, Managed Sales Pros has experienced four-year growth of more than 620 percent. Simpson’s clients include Cisco, OpenDNS, Datto and dozens of technology solution providers. She is a frequent blogger on technology sales challenges.