On March 19 I hosted Alex Markov from Strategy Overview where he gave some great advice on how to be a true vCIO for your customers and kickstart your vCIO process. Alex has been running his MSP, Red Key Solutions, for several years and over that time he has developed a method for strategy planning with his customers. Alex has taken this knowledge and created a software solution that is available to any MSP. The Strategy Overview software will help you plan your QBR’s with your customers and also keep you up-to-date on their technology stack so you can work with them to plan upgrades.
Scott was working in a school and faced a challenge when the school received 400 laptops…how could he get them all set up? He came up with the idea to pool resources from other schools and the idea behind SBTC was born. Unlike many MSPs, Scott runs SBTC as a non-profit. That means that he only supports other non-profits (mostly schools) and also gives him a bit of freedom because he’s not our chasing new customers for profit. Scott has grown his team to over 40 employees in the past 10 years and services 2 of the counties that make up the greater Chicago area (Lake and Cook Counties). Scott talks about why he decided to go this route and also about how it’s rewarding for him and his employees to have an impact on their community.Continue reading “MSP Voice Episode 41 – “It’s Not Always About Profit” with Scott Bell”
I’m excited to host Matthew Rodela from Tech Blog Builder for this webinar as he presents on the Anatomy of an Effective MSP Blog Post.
A blog post is the bedrock of your content marketing strategy. Done right it can attract the right leads via SEO and social, convert your current leads through newsletters, and keep your existing customers loyal through consistent education. But done poorly, it has the potential to tank your business. In this webinar we’ll discuss the power of the blog, the 8 keys to writing an effective post, what to do with a post after it’s written, and how Tech Blog Builder can help you with all of the above.
On March 14, 2019 I hosted Carrie Simpson of Managed Sales Pros who dropped some great knowledge on cold calling and telemarketing in general. I know most people really dislike cold calling but Carrie has build a great business doing just that for the MSP market!
Carrie gives some great advice on why cold calling works and we even discuss how to hire and train people to be great at cold calling. Carrie explains her process of how they qualify leads, nurture them and then finally schedule them for a face-to-face meeting. Having made over a million calls for her clients last year, Carrie explains why her process works.
Tim Taylor started in the IT services business 20 years ago working out of the trunk of his car. After a successful IT career, he decided that he wanted to go it alone and since that time he’s built an MSP that employs 14 people. Along the way he realized that there weren’t any good books for starting an IT business, so he wrote one. “How to Run a Successful IT Company Without Losing Your Shirt” is available on Amazon so check it out if you like what you hear from Tim. In this episode, Tim shares a number of great stories about how he built his business and the importance of treating your customers right. We also discuss how the MSP business is very much a family business and that small businesses want to work with other small businesses. Tim also consults for other MSPs looking to grow their business through his Tim Taylor Consulting Group.Continue reading “MSP Voice Episode 40 – “Everyone Starts Somewhere” with Tim Taylor”
In this webinar Piers Mummery from Venator is going to present a “back to basics” approach for MSPs to help them grow their business. Piers brings a wealth of knowledge to this topic as evidence by his bio below…
Piers has over 30 years of entrepreneurial experience and significant expertise and operational skills across many areas and disciplines in business. He is an active non-executive director and business advisor and currently works with business owners and leaders in MSP’s and Technology businesses accelerating growth and driving business performance.
As an experienced business leader, he was most recently CEO for ImagIT Solutions in Chicago and played a central role throughout 2018 in migrating the business from an historic break/fix operation to an MSP.
Piers was previously the founder and CEO of BrightMove Media in London, the worlds first digital taxitop advertising network on London black taxis and was responsible for the launch of the business in 2013. He has over 30 years experience in technology sales and marketing and is an avid fan of driving performance-based sales and marketing. In the late 2000’s Piers launched, built and sold a successful garden leisure retail business. Prior to this he managed the turnaround of a European telecoms business on behalf of a prominent US VC. In 2000, he was VP of Business Development for YAC, an Internet-based unified communications provider and was the founder of the UK operation. Before 2000, Piers co-founded Dimension M, a 25-person technology marketing agency. He is passionate about innovation and growing businesses.
As an active networker, he can also often be found propping up various bars and wineries with other like-minded business owners, whilst discussing how to scale and grow business.
On February 26th I hosted Scott Millar of IT Rockstars for #5 in our webinar series. Scott provided some very valuable information on how to prospect and get leads using social channels, especially LinkedIn. Any MSP can follow his tips for lead generation but IT Rockstars also provides valuable content for MSPs to use in your marketing efforts. If you’re interested, hit up the IT Rockstars site (link includes pricing at the bottom of the page) and see what they can do for you.
Prior to getting a job at an MSP, I didn’t have any professional IT experience. I had only “hobbyist” knowledge that pertained mostly to consumer desktop hardware. I did have a plethora of Customer Service experience, as many of us do nowadays, and the desire to apply myself and jump into the professional IT world. I also wanted to introduce myself to professional and enterprise-level technologies that I just wouldn’t be able to access on my own.Continue reading “My Experiences Working for an MSP”
Strategy Overview is a company founded by Alex Markov and provides software and processes to help streamline the vCIO process. Join us on this webinar to hear about their solution and how Alex’s experiences in running an MSP has helped him create this useful service.
Alex Markov is the President of Red Key Solutions www.redkeysolutions.com, a leading Managed IT provider serving New York City and the CEO of Strategy Overview www.strategyoverview.com, the leading vCIO software for MSPs. Alex is a lifelong technologist and a vCIO guru focusing on delivering next level value to clients and driving technology evolution for all companies in the world.
When it comes to pricing, collectively, IT solutions providers have always been a bit too focused on finding the holy grail: a one-size-fits-all pricing model. The truth is, however, that it’s pretty much a certainty that this will never be the case or at the very least – what works now won’t in the future.