MSP Voice Webinar Series #17 – GMS Live Expert (Recording)

On November 20. 2019 I hosted Randy Gould and Danny Obaseki from GMS Live Expert. GMS Live Expert provides outsourced help desk for MSPs, no matter the size of the MSP. If you’re considering building your own help desk they do have a handy calculator to help you understand all the costs (from staffing to equipment) so you can make an informed decision if outsourcing is right for you.

Randy and Danny talk in depth about their services as well as their employee satisfaction levels. Most of their mentors (techs) have been with them for several years, much better than the industry average for help desk technicians.

Watch the replay here…