George Monroy is based out of San Antonio, TX. His route to becoming an MSP started out as being a temp at a company. When that company let go all of their temps, he was actually “hired” back as a consultant. Starting out as part-time, the opportunity eventually grew to his only client until the company was purchased. He then moved to San Antonio and started up his own IT services business. George stresses that for anyone starting out, make sure you have a business plan. While he didn’t start with one he now sees the importance of a proper business plan, especially when you’re starting out! George is also a member of The 20 and recommends them as well as any peer group to help you grow your business.Continue reading “MSP Voice Episode 43 “Plan your Business” with George Monroy”
On April 4, 2019 I hosted Matthew Rodela from Tech Blog Builder. As you can imagine, they’re in the business of helping MSPs create content for their blogs. Rather than give us a straight up pitch on Tech Blog Builder, Matthew walked through “The Anatomy of an Effective MSP Blog Post”. Matthew included 8 parts of an effective blog post and also some ideas on where to get topics for blog posts.
Blogging is something we all know we SHOULD be doing but finding the time and topics can be a bit overwhelming. I think Matthew lays out a pretty good foundation for getting started (or re-starting if your blog hasn’t been updated for a while).
At the end, Matthew offers a special offer. In the video he has a date of April 11, 2019 but he has agreed to extend this until April 18, 2019 so people can take advantage of it (because I’m late in getting this blog post up).
On March 26th I hosted Piers Mummery from Venator in our webinar series. Piers presented some very useful “back to basics” tips for MSP sales and marketing. Piers gives some great tips on creating a value proposition for your business. Later, Piers even has a great formula for how many calls you need to make to hit your quarterly and yearly revenue targets.
I had a some internet issues at the beginning but if you can make it past the first minute and 30 seconds it goes OK from there.
Make sure to watch until the end for a special offer from Piers!
I met Michael at the Robin Robins Sales and Marketing Bootcamp last month in Nashville and he agreed to be my guest on this week’s podcast. Michael is the National Director of Business Development for Atiba which basically means he has a number of responsibilities, including sales and social media. We discuss how Michael approaches social media for Atiba and also about the importance of actual relationships in this world of social media and online services. Michael gives some great advice at the end about the importance of those relationships.Continue reading “MSP Voice Episode 42 – “It’s All About Relationships” with Michael Baker”
On March 19 I hosted Alex Markov from Strategy Overview where he gave some great advice on how to be a true vCIO for your customers and kickstart your vCIO process. Alex has been running his MSP, Red Key Solutions, for several years and over that time he has developed a method for strategy planning with his customers. Alex has taken this knowledge and created a software solution that is available to any MSP. The Strategy Overview software will help you plan your QBR’s with your customers and also keep you up-to-date on their technology stack so you can work with them to plan upgrades.
Scott was working in a school and faced a challenge when the school received 400 laptops…how could he get them all set up? He came up with the idea to pool resources from other schools and the idea behind SBTC was born. Unlike many MSPs, Scott runs SBTC as a non-profit. That means that he only supports other non-profits (mostly schools) and also gives him a bit of freedom because he’s not our chasing new customers for profit. Scott has grown his team to over 40 employees in the past 10 years and services 2 of the counties that make up the greater Chicago area (Lake and Cook Counties). Scott talks about why he decided to go this route and also about how it’s rewarding for him and his employees to have an impact on their community.Continue reading “MSP Voice Episode 41 – “It’s Not Always About Profit” with Scott Bell”
I’m excited to host Matthew Rodela from Tech Blog Builder for this webinar as he presents on the Anatomy of an Effective MSP Blog Post.
A blog post is the bedrock of your content marketing strategy. Done right it can attract the right leads via SEO and social, convert your current leads through newsletters, and keep your existing customers loyal through consistent education. But done poorly, it has the potential to tank your business. In this webinar we’ll discuss the power of the blog, the 8 keys to writing an effective post, what to do with a post after it’s written, and how Tech Blog Builder can help you with all of the above.
On March 14, 2019 I hosted Carrie Simpson of Managed Sales Pros who dropped some great knowledge on cold calling and telemarketing in general. I know most people really dislike cold calling but Carrie has build a great business doing just that for the MSP market!
Carrie gives some great advice on why cold calling works and we even discuss how to hire and train people to be great at cold calling. Carrie explains her process of how they qualify leads, nurture them and then finally schedule them for a face-to-face meeting. Having made over a million calls for her clients last year, Carrie explains why her process works.
Tim Taylor started in the IT services business 20 years ago working out of the trunk of his car. After a successful IT career, he decided that he wanted to go it alone and since that time he’s built an MSP that employs 14 people. Along the way he realized that there weren’t any good books for starting an IT business, so he wrote one. “How to Run a Successful IT Company Without Losing Your Shirt” is available on Amazon so check it out if you like what you hear from Tim. In this episode, Tim shares a number of great stories about how he built his business and the importance of treating your customers right. We also discuss how the MSP business is very much a family business and that small businesses want to work with other small businesses. Tim also consults for other MSPs looking to grow their business through his Tim Taylor Consulting Group.Continue reading “MSP Voice Episode 40 – “Everyone Starts Somewhere” with Tim Taylor”
In this webinar Piers Mummery from Venator is going to present a “back to basics” approach for MSPs to help them grow their business. Piers brings a wealth of knowledge to this topic as evidence by his bio below…
Piers has over 30 years of entrepreneurial experience and significant expertise and operational skills across many areas and disciplines in business. He is an active non-executive director and business advisor and currently works with business owners and leaders in MSP’s and Technology businesses accelerating growth and driving business performance.
As an experienced business leader, he was most recently CEO for ImagIT Solutions in Chicago and played a central role throughout 2018 in migrating the business from an historic break/fix operation to an MSP.
Piers was previously the founder and CEO of BrightMove Media in London, the worlds first digital taxitop advertising network on London black taxis and was responsible for the launch of the business in 2013. He has over 30 years experience in technology sales and marketing and is an avid fan of driving performance-based sales and marketing. In the late 2000’s Piers launched, built and sold a successful garden leisure retail business. Prior to this he managed the turnaround of a European telecoms business on behalf of a prominent US VC. In 2000, he was VP of Business Development for YAC, an Internet-based unified communications provider and was the founder of the UK operation. Before 2000, Piers co-founded Dimension M, a 25-person technology marketing agency. He is passionate about innovation and growing businesses.
As an active networker, he can also often be found propping up various bars and wineries with other like-minded business owners, whilst discussing how to scale and grow business.