This week I am joined by Esther Deutsch from RCS Professional Services in New York City. Esther is the Operations Manager at RCS and she gives some great insights into her role and also about a peer group she’s forming aimed at MSP marketing professionals (more information on that down below). Started in 1999 by Jeffrey Tebele, RCS Professional Services traces their roots back to Rockwell Computer and Software, a chain of electronics stores in NYC in the ’80s. By focusing on services Jeffrey has built RCS Professional Services into a multi-state provider of IT services and support. When I asked what vertical markets RCS servers, Esther said that it’s the wish to serve all companies who a Phish Phans (Jeffrey is a huge Phish Phan).
On October 2, 2019 I hosted Crystal Henkle and Ian Alexander from Syncro MSP to have them walk us through their combined PSA/RMM solution for MSPs. Rather than a slideshow, Crystal dove right into the product, first showing how to integration the MSP360 Managed Backup platform with Syncro and then going through all the useful features that their combined PSA, RMM and remote access has to offer.
This week’s guest is Nancy Sabino with SabinoCompTech out of Houston, TX. Nancy is the CEO and co-founder of SabinoCompTech, her husband, Angle, is the other co-founder and also the COO. Their getting started story is very interesting and they even feature it on their website. In business now for 10 years, Nancy says they’re basically on version 3.0 of their company after some trial and error (and changing business models). They’re now a full-service MSP serving several verticals.Continue reading “MSP Voice Episode 63 – “A Family Affair” with Nancy Sabino”
Join our host, Doug Hazelman, for this webinar by Syncro. Full description on what to expect is below…
Are you frustrated with having to pay for a PSA, an RMM and a Remote Access tool in order to effectively run your business? Are you tired of using MSP software made by a company that doesn’t really listen to their users and has slow development cycles that don’t incorporate your feedback?
If so, our upcoming webinar with the folks from Syncro might be the perfect place for you 🙂
Matt Lewis is a technician for CMIT Solutions of Cincinnati, Northeast. Matt has been working in the MSP business for several years, starting at an MSP while still in college. Matt enjoys MSP work and the variety it provides and is onsite with customers most of his time. Matt is active on Reddit and Discord MSP channels and likes the help they provide through the community.
CMIT Solutions is a national MSP franchise and provides for group buying power and also standardized tools and software. Some franchise locations still use different software if it fits their business and customers better. The franchise model also helps with marketing at the local level which can be a big help for a small MSP. As part of the franchise, you can also get support from other locations as needed.Continue reading “MSP Voice Episode 62 – “Joining the Franchise” with Matt Lewis”
Josh started his business, Eleet Technologies, in 2004 after working for a dial-up internet service provider. Eleet started as an IT company but over the years evolved more into a development company focusing on websites and other services. Recently Josh acquired a local MSP hosting company, Spiderhost, and plans to bring the 2 companies together to offer MSP services as well as some of the development services offered by Eleet. Spiderhost focuses on hosting private clouds for their customers and since it’s hosting, their customers can save money since they don’t need a lot of equipment in their office.Continue reading “MSP Voice Episode 61 – “M&A” with Josh Strzalko”
My guest this week is Marvin Bee of MB Systems in Ft. Lauderdale, FL. Marvin has been in business for himself for over 20 years. Marvin initially got started because he saw an opportunity at his previous employer that his employer didn’t want to pursue. While Marvin has been successful, his previous employer is no longer in business.
On Wednesday, August 14, 2019, I hosted a webinar with Brian Doyle from vCIOToolbox. vCIOToolbox has created a platform to make quarterly business reviews (QBRs) easier to schedule and managed. Through a series of assessment questions, you’re able to create a long-term action plan with each of your customers. vCIOToolbox has a number of features, including workflows so that your entire team can contribute to the assessment and approve it before you review it with your customer. There are also a number of templates available to help you through the process and each can be customized or you can create your own. vCIOToolbox also integrates with ConnectWise Manage and Autotask so you can keep your customer data (and tickets) synchronized between the platforms.
Before you jump into thevCIOToolbox, there’s a resource you should check out call PowerQBR. It goes through the 6 steps of the QBR process that vCIOToolbox recommends (and can help you with). You can request the free resource here: https://vciotoolbox.com/powerqbr-blueprint/
This week’s guest is Tony Tsao with Purplo out of Vancouver, BC. Tony starts off by explaining his company name (hint: red and blue make purple) and then we jump into the interview. Tony has a background in programming but he’s also a CPA and he uses technology to help customers with the business processes. Tony typically starts working with customers on “mini-projects” before transitioning them to the managed services model. This way he knows if the companies are a good fit for each other. Purplo is a big proponent of the desktop as a service (DaaS) and they utilize Azure and CloudJumper to help deliver it.Continue reading “MSP Voice Episode 59 – “Purple Ocean” with Tony Tsao”
Gilles is the president of Paris based TeamReso. In business for 10 years, TeamReso has also launched a few other companies including CloudReso (MSP, CloudBackup) and SysReso (customer development). With the EU adopting the General Data Protection Regulation (GDPR) backup has now become a very sought after service in France. Previously small businesses may not have seen value in backup with the new regulation they now know it’s required. GDPR covers just more than backup so it’s been driving a lot of MSP business over the past several years. Gilles did formally have a break/fix company but he sold that and formed TeamReso to focus on MSP and monthly contracts.Continue reading “MSP Voice Episode 58 – “The French Connection” with Gilles Gozlan”