MSP Voice Episode 66 – "Open Book" with Eric Rieger

This week’s guest is Eric Rieger from Webit Services out of the Chicago area. In business since 1996, Webit actually started under a different, less fortunate name which Eric explains. Eric had a few different careers before starting Webit which helped him to prepare for running his own business. Besides MSP Webit also helps companies with business intelligence and analytics and has developers on staff.

Inspired by the book “The Great Game of Business” by Jack Stack (Amazon), Eric has adopted Open Book Management at Webit Services. We discuss at length the concepts of Open Book Management and how Webit has implemented it in their business. If you want to learn more, check out the website for The Great Game of Business here: https://www.greatgame.com/

One of the other concepts that Eric talks about is the power of purpose. He mentions a presentation by Clark Gey at the annual Gathering of Games conference. You can find it on YouTube here. After returning from the conference Eric and his team adopted their purpose, “keeping American business secure and productive”. Eric puts this into more perspective about how what they (and MSPs in general) do to keep the economy running.

Listen to Podcast on Soundcloud

News of the Week

Remember to come see MSP360 at ITNation Connect in Orlando
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More resources for MSPs – DR Planning
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Brief: MSP360 has put together a package of resources around best practices for DR planning, including templates
MSP Cybersecurity Initiative: NIST, NCCoE Seek Comments
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Brief: If you want to have input on improving cybersecurity for MSPs check out this link. They’re accepting feedback through November 8, 2019.
Thoma Bravo Makes Offer to Acquire Sophos
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Brief: Looks like private equity isn’t done purchasing companies in the MSP and security space.