MSP Voice Episode 20 – “How do you CRM?” with Florian Militaru

This week I talk to Florian Militaru who owns PRO in the Chicago area. Florian came to the US from Romania and started his business in 2003. PRO focuses on residential, break-fix and even some managed services. To run his business, Florian started working with an open source CRM solution, https://suitecrm.com/, and has developed modules that connect to multiple systems and is now his PSA. While not for everyone, developing your own solutions based on open source can save you a lot of money!

Watch on YouTube

  • New phishing goes through Azure Blob

https://threatpost.com/innovative-phishing-tactic-makes-inroads-using-azure-blob/138183/

Brief: Notify your customers

  • Do you offer benefits to your employees? And what’s the personal time off?

https://www.reddit.com/r/msp/comments/9ms0fe/benefits_offered/

  • Script to help enable MFA within Office365

https://www.reddit.com/r/msp/comments/9o9xh7/enabling_mfa_on_global_admins_in_customers_office/

  • Is it legal to barter MSP to your clients?

https://www.reddit.com/r/msp/comments/9o23gd/bartering_it_services/

Brief: Being paid with a car or dental services, for example? In fact, yes but watch out come tax time.

  • MRI Disabled iOS Devices

https://www.reddit.com/r/sysadmin/comments/9mk2o7/mri_disabled_every_ios_device_in_facility/

Brief: Actually, it was helium leakage?