MSP Voice Episode 47 - "Is Anybody a True MSP?" with Craig Pollack

Guest: Craig Pollack

Craig runs an MSP in the Los Angeles area and has been in business for 28 years. When they started out, FPA did Accounting systems, custom programming, and infrastructure support, now they basically just do infrastructure support (MSP). While FPA now has 25 staff members, Craig still does a majority of the sales and marketing. FPA considers themselves as a high-end full-service boutique MSP with part of their credo being “Do more work for fewer clients (not a little bit of work for a lot of clients).” While successful now, Craig says he wishes he would have focused more on sales and marketing in early days. Listen to the full episode for more great advice from Craig.

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MSP News of the Week

Office Depot/Compucom layoffs
https://www.channele2e.com/business/sales/office-depot-compucom-layoffs/
Brief: Office Depot is doing some restructuring after disappointing results from their MSP division
Connectwise EU cloud outage – it was malware!
https://www.theregister.co.uk/2019/05/13/connectwise_confirms_malware_brought_services_down/
Brief: Connectwise suffered a pretty bad outage on May 3rd in their EU cloud, affecting MSP across the continent and has confirmed that it was malware.
RYUK Ransomware has hit a cloud service provider (CSP)
https://www.msspalert.com/cybersecurity-breaches-and-attacks/ransomware/ryuk-ransomware-hits-msp-centric-csp/
Brief: The limited attack hit a data center system that the CSP acquired through M&A
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