MSP Voice Episode 10: James Vickery, Benchmark365

James is the CEO of Benchmark 365, a private label helpdesk for Managed Service Providers. James is also the owner of I Know IT, an MSP he started in Sydney, Australia in 2003.

In this episode, we discuss James’ experiences and also spend a good amount of time discussing pricing of services.

Watch on YouTube

Here are the topics we’ve discussed during the Best of Reddit:

  1. Toxic Customers
  2. New MSP Employee Tips
  3. Door-to-Door to Get Sales?
  4. Backblaze Q2 2018 Hard Drive Statistics (not reddit, though interesting)