MSP Voice Episode 12: Ryan Day from ITR America

In this episode, Doug interviews Ryan Day from ITR America. ITR is not an MSP company but a seller/supplier of parts for heavy equipment. Ryan had to transition ITR from a disparate IT operation to one that operates like an MSP. Ryan uses many of the same tools any MSP would. We also discuss downtime and how Ryan has set up his infrastructure to minimize downtime and save the company money.

Watch on YouTube

Here are the topics we’ve discussed during the Best of Internet:

• One man MSP
  https://www.reddit.com/r/msp/comments/95cz66/one_man_msp/
  Brief: Yet another topic on how to start if you are a one-man show. Good stories. Might be worth looking if you are not sure yet
• The importance of the initial RMM platform choice
  https://www.reddit.com/r/msp/comments/94ym0e/how_important_is_initial_rmm_platform_choice/
  Brief: How do you choose an RMM, is it important to choose the “right one”, is there a right one at all?
• What should a salesperson do?
  https://www.reddit.com/r/msp/comments/951x4l/what_does_a_salesperson_typically_do_at_your_msp/
  Brief: Many companies are growing and starting to think about hiring a salesperson. But what exactly should that person do? MSPs sharing their experience, quite helpful
• “AWS Error exposed GoDaddy’s information”
  https://www.zdnet.com/article/aws-error-exposed-godaddy-server-secrets/
  Brief: Lots of media portals has articles headers written in such a way, that it looks like AWS has an internal issue and data leaked. That is not true – the issue is an obvious and non-professional misconfiguration of the S3 bucket.
• Fax attack
  https://www.cnbc.com/2018/08/13/fax-machines-could-be-the-next-target-for-hackers-researchers-warn.html
  Brief: Are all-in-one printer/copiers/fax machines a new attack vector…over the phone line?