Working at an MSP usually means spending at least some of your time interacting face-to-face with clients. Whether your client is a Customer Service Representative whose computer just crashed or a CEO who just had his email compromised, you need to know how to interact properly with end-users.
Continue reading ““It’s Really Urgent!”: The Two Types of Client You Meet as an MSP”
Guest: Joshua Liberman
Company: Net Sciences Inc.
Heading out to California to work in the oil and gas industry, Joshua found himself jobless after an explosion in the refinery he was supposed to be working at. While doing odd jobs and temp work, he stumbled onto an opportunity setting up a PC for the temp agency. Working inside appealed to Joshua so he spent the rest of the summer doing PC setups. After finding out he liked technology, Joshua spent time technical writing and setting up some of the earliest networks. Starting Net Sciences in 1995, Joshua has been in business ever since. Net Sciences has a focus on security and their customers have unbelievable uptimes. Two products that Joshua mentions are Nodeware and Vijilan, feel free to check them out! Continue reading “MSP Voice Episode 44 – “Securing Albuquerque” with Joshua Liberman”