In this episode, we interview Jack Mortell who is EVP of Sales and Partners at Stratx IT solutions in New York. Statx has about 60 employees and focuses about 90% on the healthcare market. With Jack’s background in sales, we dive a bit deep in this episode about the types of salespeople, who makes a good salesperson and how to make sure you can align the MSP owner’s vision and passion to the salesforce. Continue reading “MSP Voice Episode 13: “SALES!” with Jack Mortell from StratX IT”
In this episode, Doug interviews Ryan Day from ITR America. ITR is not an MSP company but a seller/supplier of parts for heavy equipment. Ryan had to transition ITR from a disparate IT operation to one that operates like an MSP. Ryan uses many of the same tools any MSP would. We also discuss downtime and how Ryan has set up his infrastructure to minimize downtime and save the company money. Continue reading “MSP Voice Episode 12: Ryan Day from ITR America”
Patch management is a fundamental process in the realm of IT that offers the ability to systematically obtain, test, install and manage numerous code changes or ‘patches’ on both workstations and servers. The key objective of patch management is to keep various systems in a network up-to-date and secure against hackers, malware, and phishing attacks to ensure the complete protection of a client’s network and use new software features. Continue reading “MSP Patch Management: Introduction to the Topic”
This week we are running a shorter episode of MSP Voice – only Best of Reddit and the most interesting from the web. Continue reading “MSP Voice Episode 11: Best of Internet”
James is the CEO of Benchmark 365, a private label helpdesk for Managed Service Providers. James is also the owner of I Know IT, an MSP he started in Sydney, Australia in 2003.
In this episode, we discuss James’ experiences and also spend a good amount of time discussing pricing of services. Continue reading “MSP Voice Episode 10: James Vickery, Benchmark365”
In this episode of MSP Voice, we are joined by Stuart Blumenthal from MicroAccounting.
MicroAccounting originates from Dallas and does accounting software, hosting and support and has over 700 clients. We will also be discussing the best of reddit from the previous week, check out links below. Continue reading “MSP Voice Episode 9: Stuart Blumenthal, MicroAccounting”
In the 8th episode of MSP Voice, we are joined by Kevin Bissinger from Dentek Systems, Inc.
Dentek Systems, Inc. (DSI) was founded in Richardson, Texas circa 2002 as a turnkey Information Technology and Audio/Video solutions provider. We offer an array of services and support for new and existing small to mid-size companies. We specialize primarily in the healthcare industry, however, we have experience with a wide variety of professional and residential projects.
This is also the very first episode to feature our new rubric – the Best of Reddit where we choose the most interesting (in our opinion) topics from r/MSP subreddit. Check the 8th episode of the MSP Voice under the cut! Continue reading “MSP Voice Episode 8: Kevin Bissinger from Dentek Systems, Inc”
In this episode of MSP Voice, we are joined by Jeff Huber from Five Nines Tech, California. Jeff has been in the industry for over 30 years since he was 19. He says that despite the lack of entrepreneurial spirit he decided to take over the Five Nines Tech, he was managing for a while. Learn more in the 7th episode of MSP Voice! Continue reading “MSP Voice Episode 7: Jeff Huber from Five Nines Tech”
Kenny Grayson is the owner of Grayson Data Services in Louisiana. Kenny has a typical managed services business but also does application development for his customers. He doesn’t recommend mixing the two unless you have a firm background in app dev but the combination works well for him. Continue reading “MSP Voice Episode 6: Kenny Grayson from Grayson Data Services”
Michael Wayland is a managing director in Byte-Werx, Houston. He has a BBA from the University of Houston in Marketing and MBA in Enterprise Resource Planning and Logistics from Lamar University. He likes reading, video-games, Slack and is our guest on the 5th episode of MSP Voice. Tune in! Continue reading “MSP Voice Episode 5: Michael Wayland from Byte-Werx, LLC”